Customer Service Representative/Custodial Aid


Position is Posted Until Filled

Please download our Job Application Form to fill out and email along with relevant material to


This position performs customer service-related tasks, has strong people & organizational skills, and the ability to handle multiple demands. Must possess proficient computer skills and experience using current business software. Must have the ability to work in moderate & loud noise environments including, but not limited to, radios, telephones, human voices, & Aircraft. Must have the ability to lift heavy objects and be on their feet for extended amounts of time. Must possess inventory control skills and have strong verbal & written communication skills. Work is performed under general supervision.

This is sedentary work requiring the exertion of up to 30 pounds of force occasionally and a negligible amount of force frequently or constantly to move objects; work requires reaching, fingering, standing, walking, bending, sitting, and repetitive motions; vocal communication is required for expressing or exchanging ideas by means of the spoken word, and conveying detailed or important instructions to others accurately, loudly, or quickly; hearing is required to perceive information at normal spoken word levels, and to receive detailed information through oral communications and/or to make fine distinctions in sound; visual acuity is required for preparing and analyzing written or computer data, visual inspection involving small defects and/or small parts, operation of machines, determining the accuracy and thoroughness of work, and observing general surroundings and activities; the worker is not subject to adverse environmental conditions.


Intake telephone calls; Provide customer service; Direct aviation activity and service requests; Requisition supplies and equipment needed for cleaning and maintenance duties; Set-up public areas to prepare facility for events/meetings; Perform routine cleaning tasks to keep the interior of the office building looking clean and professional. – Provide Customer Service to all customers visiting the Airport.
– Utilize intercom, telephone, and radio to communicate Aircraft requests/activity.
– Balance/Maintain cash drawer.
– Create and process invoices via credit card, cash, or check.
– Handle public/customer inquiries and requests.
– Process daily cash close-out.
– Log daily Aircraft landings/departures.
– Log & process Aircraft service requests.
– Log/process call-out requests.
– Assist transient customers with lodging, catering, vehicle rental, etc.
– Maintain cleanliness of restrooms, break room, kitchen, all common areas & staff offices.
– Ensure all common areas are maintained and equipped.
– Order and replenish coffee/coffee supplies, customer concessions, and breakroom supplies, as needed.
– Requisition supplies & equipment needed for cleaning duties.
– Gather & remove garbage and use best practices for recycling.


Comprehensive knowledge of standard customer service practices, procedures, and secretarial techniques; ability to balance cash drawer; comprehensive knowledge of the organization and functions of the Airport; ability to input data accurately; knowledge and ability to utilize office equipment, such as scanners, copiers, two-way radios, multi-line telephone; ability to type and to prepare effective correspondence on routine matters; ability to establish and maintain effective working relationships with associates and the general public; possess inventory control skills.


Minimum of a high school diploma or equivalent; computer knowledge, including MS Word, Outlook & Excel.

Customer Service & Aviation experience preferred.

Must be at least 18 years old. Wages commensurate with education and experience. Must be available to work rotating schedules, including evenings, weekends, and occasional holidays. This position is Part-Time Resource with no benefits, with a maximum of 19 hours per week. This position is open until filled.


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